FAQ
Here we provide you some information relating to the trade, service and Knowledges with us.
Trade
Service
Knowledges
How can I contact a sales person?
Contacting our sales team is easy and straightforward. If you have any enquiries, simply reach out to us through sales mobile at 0451958848 or email us to sales@soarvision .com.au, or leave a message on our website with chat. Our knowledgeable and friendly sales representatives are available during business hours to provide you with personalized guidance, answer your questions, and help you choose the right solution for your specific needs. Feel free to contact us, and we'll be more than happy to assist you in making an informed decision for your security needs.
How can I place an order with you?
Except some specific purposed one, most of our products are prepared to be ordered. Before placing an order with us, our friendly sales representative will configure the product to meet your needs and then prepare a contract for your firm order that includes configuration, pricing, payment and shipping information after you decide. This contract is your order after signature.
How long will it take to get the goods?
Delivery times generally depend on the product and business model. In 2023, we shall ship the goods to Australia by regular ocean freight, with delivery times generally ranging from 40 to 50 days. For some orders, we will ship by air, generally within 6-10 days, subject to negotiation. For the small amount of product that we already have in stock in Melbourne, delevery times depend on normal Australian road transportation.
How can I become your OEM distributor?
Distributors are our core business partners. After careful understanding and negotiation with our sales staff, we will reach a fixed business agreement. Distributors will help us to fulfill our sales target and we will provide the best policy on price, technical support and supply. Please don't hesitate to contact with John sheper8848@gmail.com
What is the warranty ?
Warranty is the basic guarantee that customers will continue to receive the normal use of the product.Based on trust in our quality, we offer a three-year warranty commitment on all our products which inlude all parts of products you purchase. This warranty is provided subject to the customer's normal use and maintenance. Some accidental factors, including force majeure, sudden accidents, and failures due to installation, are not covered by the free warranty. For example, lightning strikes, external impacts, long-term undervoltage, etc.
How is the warranty period calculated?
The warranty period begins within one week of the date you receive the goods or the normal estimated date of receipt unless you have given us a definite date of receipt. For some special orders, the warranty period will be calculated according to the agreement, if there is a prior determination.
How can I get the warranty from Soar?
We can assist you to make the initial analysis of the fault by phone, video or remote network for the product, and in most cases we can provide a basically correct judgment. Under the premise that you have certain technical maintenance ability, we can provide spare parts of faulty accessories for you to solve the problem by yourself. If you do not have the ability to repair on-site, we will ask you to mail the product as a whole to us, and we will return the product after repair.
Why is a PTZ camera better for public security
PTZ cameras can cover a wider area than fixed lens cameras. They can pan, tilt, and zoom to provide a more comprehensive view of the surroundings. They can be remotely controlled to adjust their field of view, enabling operators to follow moving objects or individuals, capture details such as license plates or facial features, and provide more accurate identification of suspects or incidents by zooming. This can help to quickly identify potential security threats, and take appropriate action. While PTZ cameras can be more expensive than fixed lens cameras, they can offer a cost-effective solution in the long run. Fewer cameras are needed to cover the same area, and the ability to remotely control the camera means that fewer staff are needed to monitor the area. PTZ cameras are a more versatile and effective option for public area surveillance than fixed lens cameras. They offer greater coverage, flexibility, and enhanced surveillance capabilities, leading to improved situational awareness and better security.
Why is laser illumination used in CCTV surveillance？
The laser illumination is typically in the form of an infrared beam, which is invisible to the human eye but can be detected by the camera's image sensor. It can be used for a PTZ camera to provide additional lighting in low-light or no-light conditions, allowing the camera to capture clearer images or video at night. Compared with IR LED illumination which is commonly used in CCTV surveillance, laser illumination can cover a range of hundreds of meters even up to several kilometers, and it is typically used for long-range surveillance applications, such as border monitoring, perimeter security, or critical infrastructure protection. As laser illumination emits a narrow and highly focused beam of light, Lasers are equipped with a zoom lens to match the magnification of the camera so that the camera can capture the largest possible night vision range under different magnifications.
What is a portable Monitoring PTZ doom?
A portable monitoring PTZ doom is a type of CCTV camera that can be easily moved and set up in different locations. They are often used for temporary surveillance, such as at accidents, events or construction sites, or in situations where a permanent CCTV system is not practical or feasible. They typically have built-in batteries or can be powered by external battery or generators. The cameras can transmit the video feed wirelessly by WIFI or 4G/5G, either to a central management or to a recording device such as a digital video recorder or a network video recorder. PTZ doom also offers remote access and control features, allowing the user to view the video feed and adjust the camera settings from a computer or mobile device.
What is a mobile surveillance PTZ camera and how it works?
A mobile surveillance PTZ doom is a type of CCTV camera that is designed to be easily transported and deployed in different locations. It is usually mounted on the top of a movable objects such as a car, a boat or a machine to provide a real-time monitoring of the site or the surrounding area as needed. The usage of mobile surveillance technology, including top-mounted CCTV cameras, can be beneficial for a variety of purposes, such as enhancing public safety, monitoring traffic flow, preventing theft and vandalism, and improving situational awareness in emergency situations. Mobile surveillance PTZ dooms can also be particularly useful in areas where a fixed surveillance system is not practical or cost-effective. Additionally, It allows for greater flexibility in responding to changing surveillance needs and priorities.
What is a multi-sensor PTZ camera being used for?
A multi-sensor PTZ camera is a specific surveillance camera that is equipped with multiple sensors and lenses typically such as HD visible light cameras and thermal imagers, or other detectors, which can capture accurate video footage or data in different scenarios from different angles and perspectives. For example, multi-sensor PTZ cameras can be used to protect border areas, critical infrastructures and military installations day and night, including monitoring illegal border crossings, smuggling activities, and other potential security threats. Some cameras have automatic tracking capabilities, which can be used to detect and track moving objects in real-time. Additionally, multi-sensors cameras are increasingly used in factories and laboratories and combined with robots. The build-in various detectors can help people remotely monitor the site and obtain real-time data.
What are essential requirements for marine cameras?
Marine surveillance cameras are used for monitoring and security purposes in marine environments such as vessels, ports, harbors and coastal areas. There are some essential requirements listed below for a marine surveillance camera used in this field. * High level in weatherproof and waterproof to withstand harsh marine environments, including rain, saltwater, and high winds. * Corrosion-resistant: The camera's housing and mounting brackets should be made of materials that are resistant to corrosion from saltwater. * Pan-tilt-zoom functionality is essential to enable operators to focus on targets quickly as it is used in a wide range. * The camera should have infrared (IR or laser) capabilities to capture clear images in low-light conditions.​ * The camera should be compatible or integrated with other security systems, such as alarms and other sensors. * The camera should have WDR (Wide Dynamic Range) which is essential for capturing clear images in environments with high contrast, such as those with bright sunlight and deep shadows. * The camera should be designed to operate reliably on marine vessels and adapt to the instability of the power, including during rough sea conditions.
How is a multi-sensor camera being used for industrial monitoring?
Here are some ways a multi-sensor camera can be used for industrial monitoring: * Surveillance: Multi-sensor cameras can be deployed in industrial facilities to enhance security and surveillance. With multiple sensors, they can capture a wider field of view and provide overlapping coverage, minimizing blind spots. This helps in monitoring critical areas, detecting intrusions, and preventing unauthorized access. * Process monitoring: In manufacturing or industrial processes, multi-sensor cameras can be used to monitor various stages of production. By capturing different perspectives simultaneously, these cameras can provide a comprehensive view of the entire process, helping identify issues, bottlenecks, or quality control problems. * Environmental monitoring: Industrial facilities often require monitoring environmental conditions such as temperature, humidity, or air quality. Multi-sensor cameras equipped with environmental sensors can capture visual data along with environmental measurements. This integrated approach allows for better analysis and correlation between visual data and environmental parameters. * Equipment monitoring: Monitoring the health and performance of machinery and equipment is crucial in industrial settings. Multi-sensor cameras can be installed near critical equipment to capture visual data and detect anomalies, such as excessive vibrations, leaks, or overheating. This enables proactive maintenance and minimizes downtime. * Safety monitoring: Workplace safety is a top priority in industrial environments. Multi-sensor cameras can be utilized to monitor safety compliance, detect hazardous situations, and ensure the well-being of workers. They can capture video footage that can be reviewed to identify potential safety risks and provide evidence in case of accidents or incidents. * Quality control: Multi-sensor cameras can assist in quality control processes by capturing detailed visual data. They can be used to inspect products, identify defects or inconsistencies, and ensure compliance with quality standards. The multiple sensors enable a more thorough examination from different angles, enhancing the accuracy of inspections.